Thank you for reaching out to us, and we truly appreciate the detailed description of the issue.

The error message you are experiencing (“unknown error - 01”) is a known issue that may occur during the initial installation of the program.

This is typically caused by a missing system library, and it can be easily resolved by installing the required file below:

-> http://www.panaxtos.com/download/msvcr100.zip

Instructions:

Please download the file from the link above
Extract the ZIP file
Run the installer before launching the NeuroHarmony program again

Once installed, the program should run normally without the error.

If the issue persists after this step, we would be happy to assist you further via TeamViewer. Please feel free to share your availability, and we will arrange a remote session accordingly.

Thank you for your patience and cooperation.

Warm regards,
Panaxtos Support Team